Database Manager (Maternity Cover)

Job Summary

The salary for this full time, fixed term contract is circa £37,000 per annum. 

We are a multi-award winning, creative, and innovative organisation and the Database Manager is an important role within War Child UK, maintaining and utilising our database system, Salesforce. We’re looking for an experienced Certified Salesforce user who is adept at project management and understands how to work with stakeholders, identify their needs and is able to maximise the features of Salesforce in order to meet them.

Working in the Data team and wider Supporter Engagement function, the postholder will be the Salesforce Administrator ensuring the maintenance of Salesforce, as well as line managing the Database Assistant and guiding their work in income reconciliation for the organisation. They will provide training for all staff; carry out development marketing and donation integrations, maintain and build automations and flow, and ensure timely preparation of data for marketing communications. Working across a range of teams at War Child, the Database Manager should be a confident advocate for Salesforce and the importance of CRM, to help War Child achieve our goals and provide better service to our donors, supporters participants and staff.  

As this is a maternity cover, we’re looking for someone to start in January 2026 until end of December 2026.

If you share our values and believe that children’s lives should not be torn apart by war, we want to hear from you.

Your Role

War Child’s Database Manager is responsible for the day-to-day implementation, utilisation and maintenance of our database, Salesforce. War Child uses Salesforce to manage relationships with our donors, supporters and stakeholders, as well as to manage data relating to the programmes which we deliver. The Database Manager works with all UK teams to ensure Salesforce is fit for purpose and enables day to day donor relationship management, data management, and with the support of the Data Lead, analytics, and reporting. Whilst this role and the rest of the data team services all teams at War Child UK a significant focus will be on the Fundraising & Communications department and especially the Supporter Engagement team who are responsible for recruiting and stewarding individual giving donors.   This also includes being the person responsible for the maintenance of a variety of vital automations, integrations and applications which include FinDock, Dotdigital and Campaign Audience Builder. It also includes supporting post-campaign analysis, reporting and creating selections for mass marketing appeals.  

Your Responsibilities

• Develop and maintain the War Child UK Salesforce database. Working closely with Fundraising, Finance and Compliance teams to ensure accurate data collection and reporting.  

• Oversee the development, maintenance, and optimisation of Automations, Flows, and key integrations, including FinDock (Donation page platform), Dot Digital (email platform) and Campaign Audience Builder.   

• Ensure timely and accurate delivery of our email communications, preparing data according to selection briefs and our audience segmentation.  

• Provide guidance to the Database Executive  on queries and tickets from across the organisation, and resolving assigned issues promptly through the Salesforce Case Ticketing system 

• Coach and regularly meet with a group of Salesforce Champions from teams across the organisation to promote the benefits of using Salesforce properly and consistently, providing specialist advice, training, and technical support. 

• Line manage and provide guidance to the Database Assistant, especially in relation to their income reconciliation responsibilities, as well as supporting with the planning and implementation of Data Loader processes. 

• Oversee the training programme for new and current staff to ensure consistent and best practice use of Salesforce.  

• Ensure the highest standards of data hygiene are adhered to when running data checks and when preparing files for importing/exporting. 

• Support the Data Lead with the development, implementation, and maintenance of relevant projects including customisation and development of functionality, and system integration. 

• Work with external agencies and stakeholders to successfully complete data projects within agreed timeframes and to a high standard.  

• Manage system administration of Salesforce, including user management and safe implementation of updates and new version releases.  

• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to WCUK’s Child Safeguarding and Adults at Risk Policies.  
• These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the role. 

• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to War Child’s Safeguarding and PSEAH (Protection from Sexual Exploitation, Abuse & Harassment)Policies.
• We are committed to building an inclusive and equitable workplace. All staff are expected to actively contribute to this by embedding principles of diversity, equity, inclusion, and belonging into their day-to-day work, decision-making, and interactions with colleagues, partners, and supporters.

You Are

• A Certified Salesforce Administrator (or equivalent through relevant experience with at least one year experience) with knowledge of Salesforce system development, administration, and maintenance. 

• Someone with demonstratable experience of developing Salesforce for business solutions. 

• Experienced in administering and developing solutions with salesforce-linked email marketingplatforms, and the online donation platform.  

• A strong communicator, able to express complex issues in a clear and simple way to non-experts. 

• Experienced in extracting data and able to support the analysis of data – with strong attention to detail. 

• Process-driven, able to spot solutions to business problems and implement appropriate solutions and database functionality. 

• Someone who can manage database-related projects effectively.    

• Experience in using Ampscript, APEX and SQL queries is desirable. 
• Experience in NPSP is desirable.

• Experience in Excel is desirable.

• A competent user of Microsoft Office applications.
• Committed to Salesforce best practice and staying abreast of developments in the Salesforce platform and wider Salesforce community 

• Able to manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.  

About Us

Our Values

• Bold: We use our passion and creativity to deliver high quality evidence-based work designed to maximise our beneficial impact for children in conflict.
• Accountable to children: Children can rely on us to respond to their voices and to treat them with respect and dignity.
• Anti-racism: Anti-racism is not merely a belief. It includes actions that we mainstream throughout our work to change and challenge policies and behaviours that perpetuate racism.
• Transparent: We expect to be held to account by our supporters and participants and we respond with openness and honesty.
• Supportive of each other: We support each other to achieve ambitious goals and be the best we can be. We are honest and open, sharing our successes & confronting our challenges.

Our Benefits

• Flexible working - we recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
• Annual leave – 28 days per year (full-time) rising to 33 days with service, plus bank holidays
• Pension - all eligible employees automatically enrolled into a Group Personal Pension Plan with a 5% employer contribution, with minimum employee contribution on a salary sacrifice basis. This increases to 6% after one year's service. 
• Family leave – we offer enhanced Maternity, Partner/Co-Parent/Paternity Leave, Adoption & Shared Parental Leave
• Health & wellbeing - employees may take advantage of a healthcare cash plan and a range of wellbeing initiatives and training. In addition, all employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.
• Learning & development - dedicated to the investment in learning and continuing professional development for all our employees
• Workplace Nursery Benefit – employees make tax and NI savings on nursery costs for children up to the age of 5
• Flexible public holidays - up to two standard UK public holidays can be exchanged for those that have cultural or religious significance. 
  
• Cancer Cover: Voluntary contributions can be made through payroll allowing employees to claim back on a range of cancer treatments.
• GP 24/7 Helpline: A GP helpline is be available to all UK employees providing access to a qualified GP, 24/7 via a telephone or webcam consultation, and offers diagnosis, advice and reassurance on a range of medical matters, as well as authorisation of private electronic prescriptions.
• Welcome Bag for new starters: A War Child Tote bag, War Child T-shirt and some other practical things to welcome new colleagues to War Child.
• Discounts on War Child Merchandise: 25% discount on full price War Child merchandise, available to all employees, sold through Shop for Good. 
• Range of flexible benefits such a Cycle to Work scheme and season ticket loans.

Flexible Working

We positively support flexible working arrangements. These currently include: office working, homeworking, part-time hours, compressed hours, flexi-time, flexi-place (hybrid working) and job shares. We would be happy to discuss individual flexible working requests during the interview process.

How to Apply

• To apply, simply submit an application through our Current Vacancies page and attach a copy of your CV.
• On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible.
• If you have any questions about reasonable adjustments before or during your application, we welcome the opportunity to talk about what we can do to fairly adapt our process for you. Please share what you’re comfortable with to help us put the right support in place, by emailing careers@warchild.org.uk. Anything you tell us will be kept completely confidential by our HR team.
• We are unable to provide sponsorship for this post. In order to apply, you must be able to demonstrate your eligibility to work in the country where this role is based.

Safeguarding

Our work with children and at-risk adults to ensure their safety is our top priority. We are committed to safeguarding children and vulnerable adults in all aspects of our work. We maintain a zero-tolerance policy for any behavior or practices that put children and/or vulnerable adults at risk of abuse or harm.

Successful applicants will be required to comply with and sign our Safeguarding Policy, Code of Conduct, and PSEAH Policy. You can find the Safeguarding and Integrity policies here:
https://warchild.sharepoint.com/sites/Integrity

Diversity and Inclusion

We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work. You can read our Diversity and Inclusion policy on our website, and if you have any questions about our commitment to diversity and inclusion do get in touch: https://www.warchild.org.uk/our-work/policies-and-reports/diversity-and-inclusion

Pre-employment Checks

Employment with War Child will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International/National Criminal Record Check
• a clear vetting and Due Diligence check
• receipt of two professional satisfactory references